Returns Policy

DELIVERY POLICY

Subject to availability and receipt of payment, requests will be processed and delivery time confirmed within 24 hours.

South Africa Only

  • Std (Local: 2-8 days/Imported: 12-29 days)
  • Once your order has been couriered you will receive email notification including your tracking number.
  • Delays due to local strikes or customs are out of our hands.

 

RETURN AND REFUNDS POLICY

Returns can be made on select items. Please enquire before purchasing if you are unsure. Please double check your order to make sure you have the correct sizes, colours, specification, etc. Kitchen Gadgets is not responsible for incorrect orders. If an item can be exchanged it needs to be in original condition, packaged, with all tags still attached.

The customer needs to contact us to arrange a return. Shipping costs on all returns are to be covered by the customer. If damaged products were shipped Kitchen Gadgets will gladly correct the mistake-free of charge.

NB* Cancellations of all orders that are already shipped out by our suppliers are subject to a 35% cancellation fee.

 

BACKORDERS

If an item is on backorder or an order is delayed by our supplier, Kitchen Gadgets will notify you via email or phone.

In case an item is delayed you have the option to either wait, exchange the item for another item or cancel the order.

 

CUSTOMER PRIVACY POLICY

Kitchen Gadgets shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/html/govdocs/legislation/2000/act2.pdf – Furthermore, you may view our Privacy Policy for cookies we keep

 

PAYMENT OPTIONS ACCEPTED

Payment may be made via Visa or MasterCard credit cards or by bank transfer into the Kitchen Gadgets Nedbank bank account, the details of which are provided at checkout, or on request.

 

COUNTRY OF DOMICILE

This website is governed by the laws of South Africa and Kitchen Gadgets chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.

 

TERMS OF SERVICE / VARIATION

Kitchen Gadgets may, in its sole discretion, change this agreement or any part thereof at any time without notice.

For more info, View our Terms Of Service here.